Troubleshooting

My mails are not arriving, what do I do?
We have learnt that emails that are not getting through to inboxes can have different reasons, what to do? - First check if the email is not in your Jun...
Sun, 22 Jan, 2017 at 5:39 AM
Why do my messages end up in my Junk or Spam folder?
The messages are sent from the Braintoss server and might be seen as Junk (as they are originated from a machine). To resolve this please mark the email as ...
Sun, 22 Jan, 2017 at 5:38 AM
The text does not match what I said or shot!?
We use different APIs to transcribe audible and readable notes, all computer based. Depending on for instance background noise the result may have errors or...
Sun, 12 Feb, 2017 at 4:53 PM
Spoken messages are empty?
We know two reasons: - you still have an old version of Braintoss, please update - you keep holding the SEND button when recording (as if it is a record but...
Sun, 22 Jan, 2017 at 5:53 AM
Spoken messages are not arriving, the other formats are
If only your spoken messages are not arriving it is likely you did not allow Braintoss to access your microphone on first use (a dialogue question). To adju...
Wed, 30 May, 2018 at 3:44 AM
Why do special characters not show up properly?
Depending on character sets and email clients different parts of the email (sometimes the subject, sometimes the attachment) is not shown correctly (typical...
Sun, 22 Jan, 2017 at 5:58 AM
Why do I still hear the camera sound if I have turned sounds off?
On iOS, The camera sound is an OS sound and will therefore be heard. To silence the camera sound switch the iPhone to silent.
Sun, 22 Jan, 2017 at 5:54 AM
The address in the location marker is wrong?
The email you receive from Braintoss includes an indication of where you were when you sent the Braintoss. The location marker is made up of two parts. ...
Thu, 9 Feb, 2017 at 5:07 PM
iOS 11 Bugs
To users with iOS 11: Braintoss is unfortunately experiencing a number of bugs on iOS11, which include: 1. Sending/receiving messages from Apple Wat...
Tue, 7 Nov, 2017 at 10:53 AM