Troubleshooting

My mails are not arriving, what do I do?
We have learnt that emails that are not getting through to inboxes can have different reasons, what to do? First check if the email address is without ...
Tue, 23 Mar, 2021 at 1:33 PM
Why do my messages end up in my Junk or Spam folder?
The messages are sent from the Braintoss server and might be seen as Junk (as they are originated from a machine). To resolve this please mark the email as ...
Sun, 22 Jan, 2017 at 11:38 AM
The text does not match what I said or shot!?
We use different APIs to transcribe audible and readable notes, all computer based. Depending on for instance background noise the result may have errors or...
Sun, 12 Feb, 2017 at 10:53 PM
Why are my spoken messages are empty?
Please check the following: Set your default language in Braintoss to the same language you use for voice recording. When you start to record, speak imme...
Thu, 21 Jan, 2021 at 10:34 AM
Spoken messages are not arriving, the other formats are
If only your spoken messages are not arriving it is likely you did not allow Braintoss to access your microphone on first use (a dialogue question). To adju...
Wed, 30 May, 2018 at 9:44 AM
Why do special characters not show up properly?
Depending on character sets and email clients different parts of the email (sometimes the subject, sometimes the attachment) is not shown correctly (typical...
Sun, 22 Jan, 2017 at 11:58 AM
Why do I still hear the camera sound if I have turned sounds off?
On iOS, The camera sound is an OS sound and will therefore be heard. To silence the camera sound switch the iPhone to silent.
Sun, 22 Jan, 2017 at 11:54 AM
The address in the location marker is wrong?
The email you receive from Braintoss includes an indication of where you were when you sent the Braintoss. The location marker is made up of two parts. ...
Thu, 9 Feb, 2017 at 11:07 PM
I have a Ford car with Sync 3 and Apple CarPlay. Is there a way to make Braintoss work with this setup?
Braintoss can be found on all vehicles with SYNC 3. The problem here is that at the moment, it's not possible to use AppLink and Apple CarPlay in paral...
Thu, 13 Aug, 2020 at 12:26 PM
Messages not going to Gmail?
Please try this to fix the issue: Log in to Gmail on a PC Go to Settings (Gear Icon) -> See All settings Go to InBox Tab  Under Filtered Mail selec...
Mon, 24 Aug, 2020 at 8:02 PM